Frequently asked questions

We want you fully informed and confident—here are clear answers to common questions about this breakthrough offering.

JetSure is a specialized flight disruption insurance designed by Falcon MGA for private jet operators. It provides financial protection and peace of mind in the event of an Aircraft on Ground (AOG) incident caused by a technical fault.

JetSure is more than protection—it’s a competitive edge. You can leverage JetSure to differentiate your service, showcasing superior client support and proactive risk management. It helps you win new aircraft owners, secure more charter trips, and encourages owners to join the charter pool and approve flights more often, knowing their investment is protected. JetSure builds trust, drives confidence, and helps grow both your fleet and your revenue.

You can get JetSure coverage by contacting a JetSure specialist to discuss your needs, receiving a personalized quote, and activating your policy. Coverage begins immediately upon approval.

JetSure covers the financial and logistical challenges when your aircraft is grounded (AOG) due to mechanical failure. This includes replacement charter costs, mid-air diversion protection (including medical incidents), client comfort and care, optional crew protection, aircraft repatriation, and expert support to manage recovery efforts.

  • For Part 135 operators: Provides 50% of the original charter cost as a financial buffer to secure a replacement aircraft on short notice—can also be used for client support such as hotel, meals, ground transport, and client amenity.
  • For Part 91 operators: Covers 30% of the original charter expense if an owner requires supplemental lift due to an AOG event.
  • 200% Repatriation Coverage: Up to 200% of your aircraft’s Direct Operating Costs (DOC) to ferry the aircraft back to base once airworthy
  • Full-service support to coordinate and streamline recovery, minimizing downtime and disruption.

JetSure ensures you have both the financial backing and expert assistance to manage AOG events, keep clients comfortable, and get your operations back in the air—fast.

JetSure covers a range of incidents that may disrupt flight operations due to technical faults. Examples of events that are covered include engine flight computer failure indication, running fuel leaks on the wing, instances of excessive engine oil consumption requiring replacement, and multiple indicator failures post-engine start. The coverage also extends to fuel leaks, FMS Data Card issues, autopilot and brake system failures, and mid-air diversions, including those due to medical incidents.

Events that are not covered by JetSure include scheduled maintenance, physical damage to the aircraft (such as hangar rash), natural perils, and systemic design or material faults in component manufacture. The policy also excludes wear and tear, depreciation, and corrosion or rusting of any item not related to aircraft airworthiness.

Yes, both Part 135 and Part 91 policies provide automatic worldwide coverage for all trips.

For your clients, JetSure ensures smooth travel experiences and enhances customer confidence in your services. In the event of disruptions, JetSure provides luxury hotel accommodations, meals, airport transfers, and even complimentary goodwill gifts for delays exceeding two hours.

 

JetSure allows your team to stay focused on what they do best—serving clients and growing the business. With reliable AOG protection in place, staff aren’t distracted by managing costly disruptions, and morale stays high. They can confidently sell charter trips and ownership opportunities, knowing JetSure supports operational continuity and client satisfaction when things go wrong.

Yes, JetSure will assist in sourcing a suitable replacement aircraft in the event of an AOG incident.

The maximum insured payment for both FAA Part 135 and Part 91 policies is $250,000.

Underwritten by a Lloyd’s of London syndicate, JetSure benefits from their renowned financial security and stability, reflected in strong ratings like S&P (AA-) and AM Best (A+).

To process a claim, you need to provide the original trip cost evidence, complete flight details, the replacement aircraft charter agreement, and a completed claim form with supporting documentation, including the timestamped operator tech log specifying tail number and nature of AOG. Claims are paid within 30 days of receiving the completed request and supporting documents.

Perry Wilde, Managing Director
Email
Tel: +44 (0) 7867 318 628

LEARN MORE ABOUT THE BENEFITS OF JETSURE

Seamless Operations

Keep flights on track and clients satisfied.

Predictable Coverage

Avoid unexpected financial hits from AOG events.

Stronger Client Trust

Deliver a VIP experience, even in disruptions.

Competitive Advantage

Stand out as an operator committed to reliability.